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| Terms & Conditions Of Sale |
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Our statutory rights are unaffected by the following terms & conditions
Returns
Faulty goods may be returned for exchange or refund.
Please contact us first via email / phone with your name, address and a brief outline of the problem, we will then advise you of what to do.
Non-faulty goods may be returned for exchange or refund, but only within 28 days of you receiving the goods. All products must be packaged in original packaging, in original condition.
We are unable to refund the postage costs unless the product is faulty.
Prices
All goods are charged in Euros only at the price shown on the product page on the date of ordering. All goods on this website are shown including VAT.
Delivery within The Republic of Ireland is offered within the order price of the products being purchased.
Orders for outside ROI shall be automatically charged, by our shopping cart, the appropriate and displayed Euros postage & packing cost.
Prices are correct at time of publication, Errors and omissions excepted.
Placing An Order
Our site incorporates a shopping cart which is designed to help you with the order process, allowing you the customer to order in your own time. Our shopping cart uses your hostname, or IP address (a unique number address which usually changes each time you connect to the internet) to store your order details.
The information is stored on our server, and comprises only of: Your selected products details, your IP address (so we can determine who should be charged and for what), and some brief details which allow us to improve our service to you. The details are: Browser type (such as Microsoft Internet Explorer, Netscape etc.), no other information is stored or collected. The secure credit card section is separate to the shopping cart, and in no way do they share information between each other.
Payment Option
The following payment options are available:
- Online card payment using SSL secure server which has been authorized by our bank.
- By printing off the completed order and posting it to us along with a cheque or Bank Draft made out for the appropriate amount to DPI Ltd.
We do not recommend emailing your credit card details, and cannot accept responsibility for any loss of any kind incurred by sending your details via email.
Credit Card Security
Our site uses SSL technology. We do not handle your card details for orders placed online, as this is done automatically (depending on your chosen method of payment). For orders placed over the telephone, only the card numbers are stored securely in paper format, which is required by our bank. Your security number is destroyed as soon as the card is processed and your card details are not stored on any website or computer, either encrypted or in plain text.
Delivery
Delivery of all our items takes place using An Post (the Irish National Postal Service).
In the event of any items in your order being out of stock, we shall contact you via email or telephone as soon as possible. Out of stock items will usually be delivered within 30 days of your order being placed and you will be offered the option to cancel all or part of your order.
Customer Service, Complaints and Support
Our phone lines are open Monday to Friday, 9am to 5.30pm. Calls are charged at standard rates. Any complaints will be taken very seriously and in a professional manner at wheeliebinnumbers.ie.
Should you have any reason to complain we request that you phone us on 00353 (0)1 4406666 rather than to email us, as this allows us to provide a more efficient service.
All complaints shall be acknowledged within five working days. All calls shall be dealt with in an efficient manner, and shall be kept confidential. You, the customer shall be kept informed about the progress of your call.
Privacy Policy
Privacy is taken very seriously at wheeliebinnumbers.ie. We will only use information collected by us about our customers lawfully (in accordance with the Data Protection (Amendment) Act 2003). Information is collected from our customers for two reasons:
a) To process your order efficiently
b) To provide all of our customers with a satisfactory service
We may how ever confirm your order via email.
Should you email us, we automatically take that as consent to receive a reply unless stated otherwise in the email.
We shall not pass your email address to any other company other than bodies involved in the order process
We collect the following information when you place an order with us:
- Name
- Address
- Phone number
- Email address
- Remote host address or IP address
- Browser type
- Credit/Debit card details
Some of this information is required by our bank to process your transaction, and shall be given to them upon request.
Any information required to resolve legal problems will be passed to the relevant authorities.
Contact Address
This following name and address may be used to contact the person in charge of complaints & comments
Mr. Paul Foley
DPI Ltd.
U61 Baldoyle Industrial Estate,
Baldoyle,
Dublin 13,
Ph; 00353 (0)1 4406666
Please email us should you wish to ask any questions regarding these terms and conditions. |
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Contact Us Today: 61B Baldoyle Industrial Estate, Baldoyle, Dublin 13, Ireland | Tel: +353 (01) 440 6666 | Fax: +353 (01) 839 7290